Payment, Refund and Cancellation policy

COMPASS POINT DIVE RESORT

Compass Point Dive Resort is a Smoke Free Property.  Smoking or Vaping of any kind is prohibited in all indoor and outdoor areas. Please enjoy the fresh air of East End. A minimum stay of three nights is required for all reservations at Compass Point Dive Resort; however, shorter durations may be accommodated for bookings made within 14 days of arrival, subject to availability.

Please be advised that the resort reserves the right to implement extended minimum stay requirements during peak seasonal periods or high-occupancy weeks. The maximum occupancy limits for each room type are as follows:

• One Bedroom Oceanfront Condo – 4 persons

• One Bedroom Deluxe Condo - 4 persons

• Two bedroom Oceanfront Condo – 6 persons

• Three Bedroom Penthouse - 7 persons

DIVE & STAY VACATION PACKAGES

A 50% deposit is required at the time of booking with the final 50% being taken 45 days prior to arrival. If you are booking with less than 45 days to arrival full payment will be taken at the time of booking. Full refund with more then 14 days notice prior to first day of arrival. No refund with less than 14 days notification. Change of dates for stay will be allowed at no charge, other than any difference in applicable rate between original reservation and new dates. All dive & stay package rates include 13% Cayman Islands Tourism Tax. Room only rates do not include the 13% tourism accommodation tax. There is no tax payable on the diving rates.

DIVE ONLY PACKAGES

Dive only packages must be booked in advance and paid in full at the time of booking. Dive only packages are non transferable for any unused portion or cancelled dives when on island. Dive packages are only available for advanced reservations and are not available to be booked when on island.

GRATUITIES

Gratuities for diving and or housekeeping are not included in any rates or packages quoted.

A LA CARTE DIVING

A $100 deposit is required per diver to hold space on our dive boats. This is fully refundable with 24 hours notice for cancellation or rescheduling prior to the scheduled trip (or 48 hours if 4 or more people) otherwise a $30 per diver cancellation fee will apply.

SNORKELING TRIPS

Full payment is required to hold space on our snorkel boats. This is fully refundable with 24 hours notice for cancellation or rescheduling prior to the scheduled trip (or 48 hours if 4 or more people). Last minute cancellations are non-refundable on all snorkel excursions.

INSTRUCTION

Full payment is required at the time of booking to secure your reservation; this is fully refundable (excluding the cost of any redeemed eLearning materials) provided that notice for cancellation or rescheduling is given at least 48 hours prior to the scheduled start time. Cancellations or rescheduling requests made within the 48-hour window will incur a $30.00 cancellation fee per student. Our premium course pricing includes the PADI eLearning (if offered within PADI's digital suite), which will be assigned upon receipt of payment and completion of required digital paperwork. 

All online self-study must be completed prior to the course start date to ensure eligibility for practical training. Failure to complete the practical components of the course during the prescribed schedule for reasons other than company-mandated delays will result in additional instruction fee(s) charged at our standard half-day rate. PADI Open Water Referral Students who do not receive eLearning through their local dive shops will be charged a PADI processing fee of USD 50 upon certification with Ocean Frontiers.

Hurricane Guarantee (Revised May 2025)

Ocean Frontiers and Compass Point Dive Resort, as part of our commitment to total guest satisfaction offers you our Hurricane Guarantee to put your mind at ease so you can go ahead and plan your visit with us.

Whilst the Cayman Islands are officially in the Hurricane Belt, the risk of your particular vacation at your particular time of year actually being disrupted by a hurricane is statistically low (the weather channel has a lot to answer for!), so don’t let the dates of the official hurricane season deter you from planning your visit.

Atlantic Hurricane Season June 1st to November 30th

These are the dates of the "official hurricane season” but it is also often one of the calmest, most tranquil seasons of the whole year. The persistent high weather patterns that help spawn the occasional Atlantic and Caribbean hurricanes otherwise bring weeks on end of light, balmy southeasterly breezes, calm seas, and excellent diving and snorkeling conditions.

HURRICANE GUARANTEE CANCELLATION POLICY FOR DIVE & STAY PACKAGES

Guests unable to travel due to the issuance of a hurricane alert, watch or warning, either at your home airport or at Grand Cayman, will have the option to reschedule their stay. You can select new dates at the time of cancellation, based on availability, or we can issue a credit note for the full package value that can be applied to a future trip that you plan later. Credit notes do not expire.

VACATION DISRUPTION FOR DIVE & STAY PACKAGES

In the unlikely event that a hurricane alert, watch or warning is issued while you are a guest at Compass Point, you can check out and leave the island early. We will issue a credit note for any unused portions of your package. The credit note value can be used towards a future reservation and does not expire.

A LA CARTE DIVING, DIVING PACKAGES & SNORKEL TRIPS

In the event any diving or snorkeling excursions are affected by the issuance of a hurricane alert, watch or warning, you will receive a full refund on any missed diving or snorkeling.

SCUBA INSTRUCTION

In the event any scheduled course is affected by the issuance of a hurricane alert, watch or warning, you will receive a full refund of any missed course, minus the value for any elearning redeemed.